HELP – I Have a Guided Access Problem

In a previous post about Guided Access, which is new in iOS6, I outlined how the feature can keep easily distracted users on task. However, if you are a regular user of Guided Access, you may encounter a situation where you are locked in the feature. I am aware of two types of problems that can lock you in Guided Access.

1 My device has a bug or freezes

You will be locked in Guided Access if it is active when the device freezes. This can also occur when the password pin pad does not pop-up when using triple click home to exit from the app/program.

2 The password to disable Guided Access cannot be entered

The administrator of the iDevice is not available or cannot recall the password to exit Guided Access.

The problems mentioned in the first point are the result of a bug(s) associated with iOS6. I understand that these problems are still occurring very rarely despite a recent iOS update. This only seems to occur with third-party apps.

How do I exit Guided Access when I encounter a problem?

There are two solutions to this problem which will allow you to disable Guided Access:

  1. The first method is to force a reboot of your iDevice, and
  2. The second method is to use the Find My iPhone app or iCloud website.

Both of these processes are outlined below.

How do I perform a forced reboot and exit Guided Access?

To perform a forced reboot and to fix the problem with Guided Access follow the steps below:

reset

  1. Hold both the Home and Power buttons for 10 seconds until the apple logo appears on the screen. The apple logo indicates that a forced reboot has commenced.
  2. Immediately after the device has rebooted, the home screen will briefly display before returning to the application that is in Guided Access. While the Home screen is displayed (or just as the app/program is opening – but before Guided Access has been re-enabled), press the Home Button once. This will  keep the display on the home screen.
  3. Settings icon To disable Guided Access click the Settings icon. From the left-hand sidebar select General. From the right-hand sidebar select Accessibility. The right-hand sidebar will open a range of Accessibility options, select Guided Access. The Guided Access screen will be displayed. Move the Guided Access Slider to the OFF position. The iDevice should now have Guided Access disabled.

Note: Occasionally this process does not disable Guided Access. When this occurs Guided Access must be turned on at the slider and a new password set before repeating the reboot and disable process. The iDevice should now have Guided Access disabled.

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2 How Do I Use Find My iPhone and exit Guided Access?

  1. Start the Find My iPhone app on another iDevice (or if you don’t have one – go to iCloud.com, where you must login with your Apple ID and password, and select the Find My iPhone/iPad tab).
  2. Select the name of the iDevice that is locked or frozen in the Guided Access feature from a list of devices and select the Lost Mode button.
  3. When prompted set up a new password for Lost Mode. Then select the Next and Done buttons on the next 2 pages after that to exit (see images below).
  4. The iDevice that is locked in Guided Access will then lock and enter Lost Mode.
  5. Go back to the original iDevice to continue disabling Guided Access. To unlock the iDevice enter the password that you just set in Find My iPhone. Your device will appear normal and display one of the app icon pages.
  6. Next start the process to disable Guided Access by clicking on the Settings icon. From the left-hand sidebar select General. From the right-hand sidebar select Accessibility. The right-hand sidebar will open a range of Accessibility options, select Guided Access. The Guided Access screen will be displayed. Move the Guided Access Slider to the OFF position. Your iDevice should now have Guided Access disabled.

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One thought on “HELP – I Have a Guided Access Problem

  1. […] The next post in this series shows you how to overcome issues with Guided Access – HELP – I have a Guided Access Problem […]

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